zy999 Privacy Policy

Introduction and Scope

zy999 ("we", "our", "platform") provides a safe and reliable online gaming service for players in Bangladesh. We place the highest priority on the privacy of our users. This Privacy Policy ("Policy") applies to the use of zy999's website, mobile platform, and related services.

This Policy describes what types of personal information we collect, the purposes for which we process that information, how long we retain it, with whom it may be shared, and what rights you have regarding the protection of your data. By using zy999's services, you are considered to have accepted the terms set out in this Privacy Policy.

You must be 21 years of age or older. We do not knowingly collect information from minors. If we become aware that a minor is using our services, the relevant account will be closed immediately and any stored data will be deleted.

What Information We Collect

We collect information in the following categories in order to provide zy999 services:

2.1 Registration and Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)

2.2 Financial and Payment Information

• bKash, Nagad, Rocket, or bank transfer account numbers (for transaction verification)
• Deposit and withdrawal history
• Bank account details (where applicable)

2.3 Identity Verification Documents (KYC)

• National ID card (NID) or passport copy
• Facial photo (selfie verification)

2.4 Technical Information

• IP address, device type, and operating system
• Browser information, cookies, and session data
• Login time, session duration, and gaming activity logs

2.5 Communication Information

• Messages and issue descriptions sent via live chat
• Content of complaints or requests submitted by email

Purpose of Data Use

zy999 uses collected information only for legitimate business purposes. Your data is processed for the following reasons:

• To create, verify, and manage accounts
• To securely complete deposit and withdrawal transactions
• To prevent fraud, money laundering, and unauthorized access
• To provide customer service and technical support
• To protect users under responsible gaming policies
• To verify age and meet legal obligations
• To improve platform security and performance
• To send you information about bonuses, promotions, and new services with your consent

zy999 never sells your information to third parties. Any use of data is limited to the scope of this Policy.

Data Sharing and Disclosure

We may share information with third parties only in the following limited circumstances and only to the extent necessary:

4.1 Service Providers

For payment processing, KYC verification, game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming), and cloud services, our authorized partner organizations may receive only the minimum information necessary for the purpose of providing those services. Strict confidentiality agreements are in place with these partners.

4.2 Legal Obligations

We may be required to disclose information in response to a court order, regulatory authority directive, or applicable law. In such cases, we will make every effort to notify you in advance where legally permitted.

4.3 Fraud and Security

Information may be shared with relevant authorities or security agencies in the interest of anti-money laundering (AML) investigations or fraud-related activities.

We never sell or lease your information to advertisers, data brokers, or any other third party.

Cookies and Tracking Technologies

zy999 uses cookies and similar technologies to operate the website properly. Cookies are small text files stored on your device.

5.1 Types of Cookies We Use

• Essential Cookies: Required for maintaining login sessions, security verification, and core platform functionality.
• Functional Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: Used to monitor and improve platform usage — this data is processed anonymously.

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some services to not function properly.

Data Retention Period

zy999 does not retain collected information beyond the period necessary. The general policy is as follows:

• Information for active accounts is retained for the entire duration that the account remains active.
• Financial transaction records are kept for a defined period after account closure in accordance with legal obligations.
• KYC documents are retained up to the maximum legally permitted period after account closure.
• Customer service communication history is deleted after a maximum of 3 years.

Once the retention period ends, personal data is securely deleted or anonymized.

Data Security Measures

zy999 has implemented industry-standard technical and administrative measures to protect your information:

• SSL/TLS encryption — all data transmissions are encrypted
• Passwords stored using strong hashing algorithms — never readable in plain text
• Two-Factor Authentication (2FA) available
• Regular security audits and penetration testing
• Restricted staff access — only authorized personnel can view personal data
• Data stored in secure data centers with regular backups

However, no internet transmission can be guaranteed to be 100% secure. We therefore ask you to use a strong password and not share your account details with others.

Your Rights

As a registered user of zy999, you have the following rights:

To exercise these rights, email [email protected] or contact us via 24/7 live chat. We are committed to responding within 30 business days. In some cases, legal obligations may prevent the complete deletion of certain data.

Marketing Communications and Consent

zy999 does not send marketing communications without your consent. We will only contact you about bonus offers, promotions, and new game information if you give your consent at the time of registration.

You may opt out of marketing communications at any time. To do so:

• Click the "Unsubscribe" link at the bottom of any email, or
• Send a request to [email protected], or
• Let us know via live chat.

Withdrawing your marketing consent will not affect necessary account-related communications (transaction confirmations, security notifications), which will continue.

International Data Transfers

zy999's servers may be located in various countries. Your data may be transferred outside Bangladesh as required to provide our services. In such cases:

• International data protection standards are maintained.
• Data protection agreements with third-party partners remain in effect.
• Data is transferred via encrypted connections.

Policy Changes and Updates

zy999 may update this Privacy Policy from time to time. If significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A clear notice will be displayed when you log in to the platform.
• The "Last Updated" date on this page will be changed.

Continued use of the platform after an update will be considered acceptance of the new policy. For significant changes, we will seek your explicit consent.

Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our data protection team:

• Email: [email protected]
• 24/7 Live Chat: Get instant support in Bengali

We take your requests seriously and aim to respond within 30 business days. If a complex matter requires more time, we will keep you informed.